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Help Desk
This program provides knowledge of office skills,
technical microcomputer architecture and operations;
covering hardware and software technologies as well
as troubleshooting, and skills and credentials to
support the installation, configuration and
maintenance of the network. Help Desk management is
a very demanded position these days. We prepare you
for the Office Skills, A+ Certification and MCP
certification examinations.
Occupational Titles Available after Graduation:
Help Desk Manager, Customer Service Administrator.
| Code |
Name of the Course |
Credits |
Clock Hours |
| COMP 100 |
Introduction to Computers |
3 |
30 |
| COMP 105 |
A+ DOS/Windows |
3 |
30 |
| COMP 107 |
Microsoft Office 2010 (Basic) |
12 |
120 |
| COMP 108 |
(Microsoft Office 2010 (Advance) |
12 |
120 |
| COMP 215 |
A+ Core Module |
3 |
30 |
| COMP 220 |
Windows 2008 Professional |
3 |
30 |
| COMP 225 |
Windows 2008 Server |
3 |
30 |
| |
Total Credits |
39 |
390 |
Credit Details:
1 credit = 10 hours
There are 39 Credits to complete this course.
|
Breaktdown |
|
Lecture |
Lab |
Total |
| Credits |
Hours |
Credits |
Hours |
Credits |
Hours |
| 15.6 |
156 |
23.4 |
234 |
39 |
390 |
Total Lecture Credits needed to
complete this course: 15.6
Total Lecture hours needed to complete this
course: 156
Lecture details
1. Introduction to
Computers.
2. Introduction to DOS/
WINDOWS
3. A+ Core Module
4. MS Excel, Word, Outlook,
PowerPoint, FrontPage.
5. Windows 2008 Professional
6. Windows 2008 Server
Total Lecture Credits needed to complete this
course: 23.4
Total Lab hours needed to complete this course:
234
Lab Hour Details
1. Basic computer operations
2. Dos Commands and
installations
3. Hardware and Software
installations.
4. Assignments on MS Excel,
Word, Outlook, PowerPoint, FrontPage
6. Installation,
configurations and Troubleshooting of Windows
2008
5. Installation,
configurations and Troubleshooting of Windows
server 2008 Server
Total Credits needed to complete this course:
39
Total Clock Hours needed to complete this
course: 390
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